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Update Firmware – Evolis Primacy
Take the following steps to update your Evolis Primacy firmware: Download the latest firmware from Evolis’ website Make sure that there are no print jobs in the print que Open the Evolis Print Center...
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Card Handling – Evolis Primacy
Take the following steps if you would like your card to exit to the Primacy’s Reject Hopper: Open the Evolis Print Center Double Click on the Evolis Primacy Click on Printing Click on Feeder / Hopper...
View ArticleAdvanced Print Head Cleaning – Evolis Primacy
Please note that the print head is a delicate part of your printer. To avoid any damage to it: Disconnect the printer before cleaning the print head. Fully comply with the recommended cleaning cycles....
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Manually Clean Platen Roller – Evolis Primacy
Take the following steps to manually clean the Evolis Primacy platen roller: Remove the ribbon Press the power button while holding a cleaning card on the printer’s platen roller as shown below
View ArticleHow to clean the dust filter – Evolis Primacy
The dust filter is located above the print head fan. This filter can become fouled up over time and it is recommended to clean it once a year or every 10,000 cards depending on your working...
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Black Panel Adjustment – Evolis Primacy
If your Evolis Primacy printer is printing with the K panel of the ribbon in areas that are not text you will need to change black panel setting in the driver from “all black dots” to “only black text”...
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Error 237 – Evolis Primacy
The attempt to encode or read the magnetic stripes on your card has failed. 1. Check your cards and their positioning Check whether your cards are correctly orientated in the feeder. Check your cards...
View ArticlePrinter Warranty Update!
Find all of the current printer warranty information below. Printer WarrantiesPrinter Warranty Length (years) Hot Swap/Loaner AvailablePrinthead Warranty Length (Years)Printhead Warranty Terms Evolis...
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